Policy

Store Policy

We invite you to read our policies for transparency before your visit, as we value your support.

We welcome walk-in clients based on availability; however, we highly recommend booking in advance to secure your preferred time slot.
Please arrive on time. Clients arriving more than 10 minutes late may have their services adjusted. Clients arriving 15–20 minutes late will incur a 30% late fee if the service proceeds, as it requires us to rearrange our schedule. Punctuality ensures that all clients receive timely and quality service.
Punctuality ensures that all clients receive timely and quality service.

If you are requesting custom nail art, kindly send a reference photo in advance to our Instagram @harusnaillux.yonge.
This helps us assess the design, prepare materials, and allocate time.
Complex designs (hand-painted art, 3D effects, crystals, intricate patterns) will incur additional charges.
Sticker options are available as a budget-conscious alternative.
While we strive to recreate your inspiration as closely as possible, exact replication cannot be guaranteed due to the handcrafted nature of nail art.
If booking a nail design set, please select the “Design Service” option when scheduling. Without advance notice, detailed designs may not be accommodated.
Design services may take 1–2.5 hours depending on complexity. Please avoid tight schedules before or after your appointment, as we will not rush the creative process.

We are committed to your comfort and satisfaction throughout your appointment.
If you have concerns, please let us know during your service so we can resolve them immediately.

All services are non-refundable.
If you experience issues with your nails, please notify us within 3 days. We will be happy to provide a fix or touch-up.

If your natural nails show signs of damage, infection, or other health concerns, we reserve the right to decline service or require a consent form before proceeding.
Harus Nail Lux is not liable for complications resulting from services performed on pre-existing nail conditions.

To maintain a safe and peaceful environment, pets are not permitted in the salon.
Children are welcome but must be supervised at all times. Running or unsupervised activity is not allowed.

We reserve the right to refuse service to anyone displaying disrespectful, aggressive, or inappropriate behavior toward staff or clients.
Our salon is a professional and relaxing space for everyone.